Contact Us

Last updated: November 11, 2026

For product questions, order enquiries, delivery help or return requests, contact the Veltriov team using the details below. Please include your order number when your enquiry relates to an existing order.

Contact the Veltriov team

Email: service@veltriov.com
Telephone:+86 25 58670266

Customer support hours

Monday–Friday, 9:00–18:00 Beijing time (UTC+8). We normally reply within 1–2 business days.

Business details

Veltriov is operated by Nanjing Xuesen Culture Technology Co., Ltd. (English translation of the company name)

Business address: Room 304, 3rd Floor, Building 1, Tongteng Entrepreneurship Park, No. 98 Suyuan Avenue, Jiangning Development Zone, Jiangning District, Nanjing, Jiangsu, China

Please contact us before sending a return. Our business address is not a confirmed return address.