Terms of Purchase
Last updated: November 5, 2026
These terms explain purchases from Veltriov, operated by Nanjing Xuesen Culture Technology Co., Ltd., the English translation of the operator’s company name. Please review the item information and checkout details before placing an order.
Choosing and submitting an order
Check the item, variant if offered, quantity, delivery information and full price before submitting an order. Give accurate contact details so an order-related enquiry can reach you. Only order if you are legally able to enter the transaction.
The product and checkout details presented for your purchase form the basis of the order. If an important product detail is unclear, contact us before purchasing. Availability and the options offered should be checked for the specific item rather than assumed from another item in the store.
Prices and payment
Product prices are stated in US dollars (USD). Review the full amount, currency, shipping charges and any tax information displayed at checkout before paying. The payment methods you can use are those actually offered for the order at checkout.
Dispatch timing begins when payment is confirmed. If a payment attempt is interrupted or the result is unclear, check the order status with us before trying again to avoid an unintended duplicate order.
Information errors and order issues
If you notice an incorrect price, item detail or order record, contact us. If an error or availability problem affects an order, it must be resolved with regard to the agreed purchase and your applicable rights. A later website edit does not by itself authorise a higher charge to your order.
Delivery charges and timing
Delivery is available to eligible addresses in the United States. Orders of USD 50 or more, including exactly USD 50, qualify for free standard shipping. Below that threshold, shipping is charged at the rate shown at checkout.
We dispatch orders within 24 continuous hours after payment is confirmed. Estimated transit is 7–15 business days after dispatch. Dispatch and transit are separate periods, and the transit estimate is not a guaranteed delivery date.
Contact us with your order number for shipment assistance and any available tracking information. If an order is delayed, lost, damaged or recorded as delivered but not received, let us know so we can investigate and address the circumstances. A carrier handoff or delivery scan does not remove your applicable consumer rights.
Changes and cancellations
Contact us immediately if you need to change the address or items, or cancel an order. What can be done depends on whether dispatch has occurred. We will explain the available next steps. These practical limits do not override a cancellation or refund right that applies by law.
Returns and problems with an item
You can request a return within 30 calendar days after confirmed delivery. That is the period for requesting a return, not a requirement for the return shipment to arrive within 30 days. Email us with the order number, affected item and reason for the request.
Explain any damage, fault, incorrect item or difference from the description, and provide relevant photographs if available. Contact us for return instructions before sending a parcel. The business address below is not a confirmed return destination.
For a personal-preference return, the buyer pays return shipping. For our error or a product error, we cover reasonable related return shipping costs.
Refund processing
For an approved return, we normally initiate a refund to the original payment method within 5–10 business days after receipt and inspection of the returned item. A bank or payment provider may take additional time to post the refund.
Refunds for an order cancelled before dispatch or an undelivered order are addressed according to the situation and applicable requirements. They are not automatically held to the receipt-and-inspection process used for ordinary returns.
Your rights
The Shipping Policy and Return Policy provide further details about their subjects. Nothing in these purchase terms or those policies removes mandatory consumer rights, remedies or protections.
For help with a purchase, email us and include your order number. Contacting us does not prevent you from using any other remedy available under applicable law.
Customer support: Monday–Friday, 9:00–18:00 Beijing time (UTC+8). We normally reply within 1–2 business days. These are our support hours, not a delivery or dispatch timetable.
Business and contact details
Store: Veltriov
Operator: Nanjing Xuesen Culture Technology Co., Ltd. (English translation of the company name)
Business address: Room 304, 3rd Floor, Building 1, Tongteng Entrepreneurship Park, No. 98 Suyuan Avenue, Jiangning Development Zone, Jiangning District, Nanjing, Jiangsu, China
Email: service@veltriov.com
Telephone: +86 25 58670266