Shipping Policy
Last updated: November 5, 2026
This policy explains delivery arrangements for orders placed with Veltriov. Dispatch time and transit time are separate, so please consider both when planning a purchase.
Delivery area
We ship to eligible addresses in the United States. Delivery availability is determined for the address entered at checkout. If checkout does not offer delivery to your address, contact us before placing an order.
Standard shipping charges
- Orders of USD 50 or more: free standard shipping. The threshold includes exactly USD 50.
- Orders below USD 50: the applicable shipping charge is displayed at checkout before payment.
Review the full checkout amount and the shipping and tax information shown before ordering. Ask us before purchase if you need clarification about a delivery-related charge.
Dispatch after payment
We dispatch orders within 24 continuous hours after payment is confirmed. This period runs in continuous hours, not business hours. It describes when an order is sent, not when it will arrive.
Estimated transit
Estimated transit is 7–15 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Transport interruptions, carrier delays or other delivery issues can affect the actual arrival date.
If the dispatch or delivery period has passed and you need an update, contact us with your order number. We will review the order and help with the available next steps. Nothing in this policy limits remedies available to you under applicable law if an order is delayed or not delivered.
Tracking and shipment enquiries
Contact service@veltriov.com for assistance with shipment status and any available tracking information. Include your order number so we can identify the shipment.
Address changes and delivery problems
Check your delivery details carefully before ordering. If you notice a mistake, tell us immediately. The changes available depend on whether dispatch has already taken place.
Contact us if a parcel appears lost, tracking stops updating, an item arrives damaged or a delivery is recorded but you cannot locate the parcel. A carrier’s delivery scan alone does not prevent you from asking us to investigate. Explain what happened and include any useful information you have.
Returns travel separately
A return requires its own instructions and destination. Please contact us before sending a parcel; our business address is not a confirmed return address.
Customer support: Monday–Friday, 9:00–18:00 Beijing time (UTC+8). We normally reply within 1–2 business days. These are our support hours, not a delivery or dispatch timetable.
Business and contact details
Store: Veltriov
Operator: Nanjing Xuesen Culture Technology Co., Ltd. (English translation of the company name)
Business address: Room 304, 3rd Floor, Building 1, Tongteng Entrepreneurship Park, No. 98 Suyuan Avenue, Jiangning Development Zone, Jiangning District, Nanjing, Jiangsu, China
Email: service@veltriov.com
Telephone: +86 25 58670266