Terms of Service

Last updated: November 5, 2026

These Terms of Service apply to your use of the Veltriov online store and its website features. Veltriov is operated by Nanjing Xuesen Culture Technology Co., Ltd., the English translation of the operator’s company name. The operator’s full details appear below.

Please read these terms before using the store. The Terms of Purchase describe ordering and payment. Our Shipping Policy, Return Policy and Privacy Policy explain their respective subjects. References to those pages here are provided by title.

Using the store responsibly

Use the store lawfully and provide accurate information when an order or enquiry requires it. Only enter a transaction if you are legally able to do so. If you use an account feature, keep its access details private and contact us if you suspect unauthorised use.

Do not interfere with the store, attempt unauthorised access, introduce harmful software, submit fraudulent information, misuse payment or order processes, or use the store to infringe another person’s rights. Do not send unlawful, threatening or abusive material through support channels.

Product and website information

Product-specific descriptions and instructions should guide your choice and use of an item. Website images can appear differently according to display settings. If a measurement, material, compatibility or care detail is important to your decision and is unclear, ask us before ordering.

General information about pet tableware is not individual veterinary advice. Choose products suited to the animal using them and follow the item’s instructions. Contact a qualified veterinary professional about an animal’s health or feeding needs.

Content and intellectual property

Text, images, design, branding and software displayed in the store may be protected by intellectual-property law. You may use store content as needed to browse and consider a purchase. Do not copy, distribute or exploit it in a way that infringes the rights of its owners.

When sending us photographs, text or other material for support, provide only material you are entitled to share. We may use that material to understand and address your request. Sending a support photograph does not by itself authorise its use as advertising or a public customer review.

Availability and technical issues

Website features can be interrupted by maintenance or technical problems. If an error affects your order or the information you see, contact us with the relevant details. Do not assume an interrupted payment or order attempt has failed; check its status before submitting it again.

We may change store features or address activity that threatens security or lawful operation. Changes to the website do not remove obligations arising from purchases already made.

Services used during shopping

Checkout and other store features may involve external service providers. Any terms or notices presented by a provider for the service you choose should be reviewed at that point. These terms do not make promises about features or payment options that are not available to your order.

Consumer rights and responsibility

Nothing in these terms excludes or limits a right, remedy, warranty or liability that cannot lawfully be excluded or limited. Mandatory consumer protections continue to apply. These terms do not require you to waive access to remedies or courts where the law protects that access.

Questions and disagreements

Contact us with details of a concern so we can review it. For an order-related issue, include the order number and a short explanation of what has happened. Seeking help from us does not prevent you from using a remedy available under applicable law.

Updates

We may update these website-use terms. The revision date appears on this page. A later update does not retrospectively change the agreed terms of an earlier purchase or remove rights that have already arisen.

Customer support: Monday–Friday, 9:00–18:00 Beijing time (UTC+8). We normally reply within 1–2 business days. These are our support hours, not a delivery or dispatch timetable.

Business and contact details

Store: Veltriov
Operator: Nanjing Xuesen Culture Technology Co., Ltd. (English translation of the company name)
Business address: Room 304, 3rd Floor, Building 1, Tongteng Entrepreneurship Park, No. 98 Suyuan Avenue, Jiangning Development Zone, Jiangning District, Nanjing, Jiangsu, China
Email: service@veltriov.com
Telephone: +86 25 58670266