Privacy Policy
Last updated: November 5, 2026
This policy describes personal information associated with using the Veltriov store, making purchases and contacting us. Veltriov is operated by Nanjing Xuesen Culture Technology Co., Ltd., the English translation of the operator’s company name. Our business and privacy contact details appear below.
Information associated with your interactions
- Contact and order details: information you provide when ordering or asking for help, such as your name, email address, telephone number, billing and delivery details, selected items and order number.
- Customer communications: the content of enquiries, return requests, feedback and any files or photographs you choose to send.
- Transaction information: information needed to associate a payment, refund or dispute with an order. The payment options presented at checkout determine how payment information is handled.
- Store and device activity: information generated in connection with visiting or using the store, which may include an IP address, device or browser information, page and cart activity, and cookie or session identifiers. The information involved depends on the features used and the store’s settings.
Please provide information relevant to your request. Do not email passwords, full payment-card details or identity documents that we have not asked you to provide through an appropriate process.
Why information is used
Information is used to receive and fulfil orders, arrange delivery, respond to enquiries, handle returns and refunds, maintain order records, operate and protect the store, investigate misuse or disputes, and meet applicable legal obligations.
If you choose to receive marketing communications where that option is offered, you can ask us to stop them. Service communications needed to deal with an order or request may still be necessary.
Service providers and other disclosures
Our storefront uses Shopify’s ecommerce technology. Shopify processes information in connection with providing its store technology and related services. Information may also be handled by providers involved in payment processing, order delivery, customer support and protecting or maintaining the store, according to the role they perform.
Information may need to be disclosed to comply with a lawful requirement, respond to a valid legal process, investigate a dispute or protect legal rights. The information relevant to a disclosure depends on its purpose and the requirements that apply.
Cookies and similar technologies
Cookies and similar storage can support store functions such as maintaining a basket, completing checkout and managing a session. Measurement or advertising technologies, if present, can also involve browsing information and identifiers. Their use depends on the technologies configured for the store and any applicable privacy settings and legal requirements.
Your browser may let you limit or remove cookies. Restricting them can affect store features. You can also contact us to ask about the technologies in use or to make a privacy or opt-out request. Browser settings and an email request can have different effects; please tell us what you would like to change so we can address the request.
Where information is handled
Our business is based in China. Information may be handled outside your place of residence by our business or by providers supporting the store. Privacy laws can differ between locations. Any legal requirements that apply to those transfers continue to apply.
How long information is kept
Retention depends on the type of information and why it is needed, including handling an order or enquiry, maintaining records, resolving disputes and meeting legal obligations. A deletion request may not require the removal of information that must lawfully be retained. Contact us if you would like information about a particular record.
Your choices and requests
Depending on the law applicable to you, you may have rights to request access to, correction of, deletion of or a copy of personal information, to withdraw consent where processing relies on it, or to restrict or object to certain processing. Applicable rights may also include opting out of sale or sharing, targeted advertising or certain automated processing, and appealing a decision about a privacy request.
To ask a question or exercise a right, email service@veltriov.com with the subject “Privacy request” and describe what you need. We may request proportionate information to verify identity or an authorised representative’s authority before disclosing or changing personal information. We will handle requests under the requirements and time limits that apply.
You may raise concerns with the relevant privacy authority where that right applies. Exercising a lawful privacy right does not remove protections against unlawful discrimination.
Children’s information and account safety
If you believe a child has provided personal information to this store in circumstances requiring review or removal, contact us. Keep any account credentials private and let us know if you have a concern about misuse of information associated with an order or account. No method of online transmission or storage is entirely risk-free.
Changes to this policy
We may revise this policy when store practices or applicable requirements change. The date shown on this page identifies the current revision. Additional notice will be provided where required by law.
Operator and privacy contact
Store: Veltriov
Operator: Nanjing Xuesen Culture Technology Co., Ltd. (English translation of the company name)
Business address: Room 304, 3rd Floor, Building 1, Tongteng Entrepreneurship Park, No. 98 Suyuan Avenue, Jiangning Development Zone, Jiangning District, Nanjing, Jiangsu, China
Email: service@veltriov.com
Telephone: +86 25 58670266